Privacy Policy

STEP 1: Please add the following statement to your Privacy policy:

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Terms & Conditions 1- SMS Consent Communication:

Information +1 614-324-9099 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If consent has been given to receive text messages from LUNA BLOOM PSYCHIATRY, messages may be received related to the following:

Appointment reminders Follow-up messages

Example: Thank you for reaching out to LUNA BLOOM PSYCHIATRY. We’ve received your inquiry and are working on a solution. Our team will update you within [timeframe].

For any further questions, feel free to reply or contact us at [customer service phone number].

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointments/billing, etc..

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

Opt-in to receive SMS messages from LUNA BLOOM PSYCHIATRY can be done in the following ways:

By submitting an online form.

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at Contact us.

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

Message frequency may vary

9- Information Collected

We may collect the following types of information:

  • Personal Information: Name, address, date of birth, email, and phone number (614-324-9099 can be used to contact us).
  • Health Information: Medical and insurance details required for providing care (protected under HIPAA).
  • Communication Information: Mobile opt-in details, SMS consent, and phone numbers provided for reminders and care-related messages.
  • Technical Information: Device type, browser details, IP address, and usage data collected via cookies and analytics tools.
10- Information Usage

We use the information collected to:

  • Provide mental health care services.
  • Schedule and manage appointments.
  • Send reminders, updates, and administrative communications via SMS, email, or phone.
  • Process billing and insurance claims.
  • Comply with applicable laws and regulations.
  • Improve our services, website, and patient experience.
11- Information Sharing

We do not sell, rent, or trade your information. Your information may only be shared with:

  • Health care providers directly involved in your care.
  • Insurance companies, billing processors, and regulatory bodies.
  • HIPAA-compliant service providers (e.g., electronic health record platforms, scheduling systems).

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

12- Your Rights

You have the right to:

  • Access and request a copy of your records.
  • Request corrections to your information.
  • Withdraw SMS or email communication consent at any time.
  • File a privacy or HIPAA complaint if you believe your rights have been violated.